Customer Questions for Spring Hill Chimney Family

Call the office or send the short form with your name, phone and the street of the home. Tell us what you notice, such as a drip, a smoky smell or a dryer that takes two cycles, and we call back to set a time. You do not need to know the name of the part that failed. The number is (352) 663-0381.

For a wood or pellet stove, have the maker and model from the plate on the back or the manual. They tell us which parts and instructions apply. For a dryer vent, say where the hood comes out: a wall, the roof or the skirting of a manufactured home. If the plate is hard to reach, the model name from the manual is enough.

The office is open Sunday to Friday from 6 AM to 11 PM and closed on Saturday. Those are the hours for booking and questions. The 24/7 emergency line is separate and answers at any hour for urgent smoke, fire or water problems with a chimney, fireplace, stove or dryer vent.

No. The inspection is free whatever it finds. When a chimney, stove or dryer vent is in good order, we say so and leave it there, and you still hear what was checked. Our local, Proudly American family crew would rather tell you nothing is wrong than sell a job you do not need.

Each job we recommend, such as a new cap or a liner, is written on its own line with its own price, in plain words. That way you can compare the items, keep the paper and decide in your own time. The pricing is upfront, with no hidden fees added later. Nothing is booked until you agree to the estimate.

Yes. Every item has its own price so you can book one, several or all of them. We also say which items can wait and which should not, for example a leaking roof seal before a worn door gasket. Whatever you choose is what gets scheduled. Nothing else is added without asking.

Not without your say. If the crew finds something new once a job is underway, such as wet attic insulation beside a stove chimney, the work stops at that point and we go over it with you before going further. Any added work gets its own written price first.

Sometimes, when the job calls for it. A water test with a hose can show where a leak gets in around a chimney or a stove pipe that passes through the roof. Most visits do not need one, and when one helps, we tell you why before we start.

Yes. The 10% off applies to any service we do, as long as you book it within 72 hours of your own free inspection. That covers wood and pellet stove work, dryer vent cleaning and gas fireplace service as well as chimney repair. You will see the discount on the written estimate.

The window starts at your own free inspection, not at a date on the website. Every customer gets the same full 72 hours after their visit to look over the written estimate, compare it and book. The 10% off then applies to whatever service you book inside that window.

Mention the senior discount when you call to book, or tell the technician on arrival for your free inspection. It is then shown on your written estimate before any work is scheduled, so you can see the price with it applied. Ask the office if you are not sure whether it applies to you.

Yes. Our crew installs, cleans and repairs freestanding wood stoves and services and installs pellet stoves. We identify each stove from its plate and use the maker's parts where they exist. We do not sell stoves; if you are buying one, we can look at the room and the vent route before you choose.

We do. Under a manufactured home, the technician reaches the duct through the access opening in the skirting. Federal installation rules size that opening at no less than 18 by 24 inches. The duct is cleaned from the dryer to the hood, and a duct that ends under the floor is noted, since federal rules require the dryer vent to pass through the skirting.

Yes. Book a free inspection for the address and let us know about the sale when you call. The technician checks the chimney, fireplace or stove and its vent, and you get the written estimate and a written record of what was looked at, which you can share with the other side of the sale.

An experienced member of our local, family-owned crew. The person who inspects your chimney, stove or dryer vent belongs to the same crew that does the repair, so the one who finds a problem is accountable for fixing it. We are Proudly American and work on homes across Spring Hill and the Hernando County communities around it.

We clean up and haul it away. Drop cloths go down before a sweep or repair, and soot and broken parts leave in bags with the crew. An open chimney is covered at the end of each work day on a job that runs longer than one day. The room should look the way we found it.

Repairs and installations we finish carry our workmanship warranty, and our work comes with a 100% satisfaction guarantee. If something we did is not right, such as a drip at new flashing, call the office and tell us. The written record of the job shows exactly what was done and when.

You will. Every job leaves a written record of the work we did. It lists what was cleaned, repaired or replaced, which parts went in, and anything we noticed that should be watched. Keep it with the stove manual or the house papers, since it helps on the next visit and when the home is sold.

Yes. Fireplace and chimney maintenance visits are part of what we do. A wood stove, pellet stove or dryer vent cleaning can be booked as its own regular visit. Each visit starts with a look at what changed since the last one. The written record from the previous visit helps us see it.

Get everyone outside and call 911 first. Do not go back in to open windows or turn anything off. Once the fire department says the house is safe, call our 24/7 emergency line, and do not light the stove or fireplace again until the system has been checked.