From Your Call to the Finished Job, in Our Order

Step One: Your Call to the Spring Hill Office

Every job starts with a call or the short form. The office answers Sunday to Friday from 6 AM to 11 PM, and the 24/7 emergency line covers urgent smoke, fire and water problems at any hour. You describe what you see, smell or hear, and give us the street of the home. Same-day service is available when the crew's schedule allows it, and we tell you honestly when it does not.

A few details help us bring the right parts the first time. They depend on what you are calling about.

• Chimney or fireplace: where the stain, smoke or noise shows up
• Gas fireplace: the maker and model from its rating label
• Wood or pellet stove: the model plate or the manual, and any error code
• Dryer vent: where the hood comes out, a wall, the roof or the skirting

Step Two: The Free Inspection at Your Home

An experienced member of our local, family-owned and Proudly American crew comes to the house and looks at the part you called about and everything it depends on. The inspection is free, and there is no obligation to book anything afterwards.

What gets checked follows the system. A chimney is looked at from the firebox and damper inside to the cap from the roof, where the roof is safe to walk. A stove is looked at from its door and firebox to the pipe, the roof or wall pass-through and the cap. A dryer vent is followed from the back of the machine to the hood outside. Under a manufactured home, the technician uses the skirting's access opening, which federal installation rules size at no less than 18 by 24 inches, because the dryer vent there has to pass through the skirting to open air. Now and then a leak needs a water test with a hose; most visits do not.

Step Three: A Written Estimate You Can Keep

Before the technician leaves, you get a written estimate. Each recommended job sits on its own line with its own price, so you can book all of it, part of it or none of it. Pricing is upfront, with no hidden fees, and senior discounts are shown on the estimate when you mention them.

Book any service within 72 hours of your free inspection and 10% comes off it. The 72 hours are yours, counted from your own visit, so you have time to read the estimate, compare it and ask questions before you decide.

Step Four: The Work Day

On the day of the work, the crew that inspected your home is the crew that does the job. Drop cloths go down first. A sweep brushes from the top down and the soot leaves in bags; a stove repair uses the maker's parts for that model; a dryer vent is cleaned end to end and its hood freed. If a job runs longer than one day, an open chimney is covered at the end of each work day.

If something new turns up once the work has started, the crew stops at that point and goes over it with you. Nothing is added to the job without its own written price and your yes.

Step Five: The Walk-Through and Your Written Record

When the job is done, we clean up and haul the debris away, then walk you through what was done. A stove gets a small test fire, a dryer gets a run to check the hood flap, and a fireplace damper gets opened and closed in front of you.

You keep a written record of the work: what was cleaned, repaired or replaced, which parts went in, and anything worth watching. Our repairs carry our workmanship warranty, the work comes with a 100% satisfaction guarantee, and you can book regular maintenance visits so the next check starts from that record.

When It Cannot Wait

If there is fire, a gas smell or a carbon monoxide alarm, get everyone outside and call 911 first. Call the gas utility from outside when you smell gas. Once everyone is safe, the 24/7 emergency line answers at any hour, and the five steps above start again from there.

Spring Hill Chimney Family is locally owned and run by a Spring Hill family, with an experienced crew, and we are Proudly American.